Cookies Policy

Understanding How Orbitx Capital Uses Cookies and Tracking Technologies

Effective Date: 1 January 2025 | Last Updated: 26 November 2024

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites function more efficiently, improve user experience, remember your preferences, and provide valuable insights to website operators.

Cookies can be “session cookies” (temporary files deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period). They may be set by us (“first-party cookies”) or by third-party services we use (“third-party cookies”).

This Cookies Policy explains how Orbitx Capital (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website and mobile applications (collectively referred to as “the Platform”). It should be read in conjunction with our Privacy Policy and Terms & Conditions.

2. Why We Use Cookies

Orbitx Capital uses cookies for the following important purposes:

  • Essential Functionality: To enable core features such as login, session management, and secure access to your trading dashboard
  • Security: To detect and prevent fraudulent activity and protect against cyber threats
  • User Preferences: To remember your language, display settings, and other customisations
  • Performance and Analytics: To understand how users interact with the platform, identify issues, and improve overall performance
  • Marketing and Advertising: To deliver more relevant content and measure the effectiveness of our campaigns

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable basic features such as secure login, session management, and navigation between pages. Without them, you would not be able to use critical parts of our Services.

Cookie Name Purpose Duration
session_id Maintains your active session and authenticates your identity Session (deleted when browser closes)
csrf_token Protects against cross-site request forgery attacks Session
load_balancer Distributes traffic across servers for optimal performance Session
cookie_consent Stores your cookie consent preferences 12 months

These cookies cannot be disabled, as they are essential for the proper functioning of the Platform. Blocking them will prevent you from using our Services.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our Platform. They collect anonymised information about popular pages, session duration, and user behaviour to help us improve the service.

Cookie Name Provider Purpose Duration
_ga Google Analytics Distinguishes unique users and session tracking 2 years
_gid Google Analytics Tracks user interactions within a session 24 hours
_gat Google Analytics Controls request rate to manage server load 1 minute
_hjSessionUser Hotjar Records user behaviour for heatmap and session analysis 1 year

You can manage or disable analytics cookies through your cookie preferences.

3.3 Functionality Cookies

These cookies allow the Platform to remember your choices and provide a more personalised experience, such as remembering your language preference or dashboard layout.

Cookie Name Purpose Duration
user_preferences Saves your dashboard layout and display preferences 1 year
language Remembers your selected language 6 months
remember_me Keeps you logged in if you choose “Remember Me” 30 days

3.4 Targeting and Advertising Cookies

These cookies track your browsing behaviour across different websites to show you more relevant advertisements. They are usually set by advertising networks and may be used to measure the effectiveness of our campaigns.

Cookie Name Provider Purpose Duration
_fbp Facebook Pixel Enables targeted advertising on Facebook and Instagram 3 months
IDE Google Ads Tracks ad performance and retargeting 13 months
_gcl_au Google Ads Measures advertising conversion efficiency 3 months

You can manage or disable these cookies through your preferences at any time.

4. Other Tracking Technologies

In addition to cookies, we may use the following technologies:

  • Web Beacons / Pixels: Small transparent images used to track page views and email interactions
  • Local Storage: HTML5 storage for caching data to improve performance and enable certain offline features
  • Device Fingerprinting: Collection of technical device information for fraud prevention and security purposes only

5. Third-Party Cookies

Some cookies on our Platform are placed by trusted third-party service providers, including:

  • Google Analytics – website traffic and user behaviour analysis
  • Hotjar – heatmaps, session recordings, and user experience insights
  • Facebook Pixel – social media advertising and conversion tracking
  • Google Ads – advertising and retargeting campaigns
  • Stripe – payment processing and fraud detection

These third parties have their own privacy policies. We recommend reviewing them:

6. Managing Your Cookie Preferences

You have full control over cookies:

6.1 Cookie Consent Banner

When you first visit our Platform, a consent banner will appear. You can accept all cookies, reject non-essential ones, or customise your preferences. You can change your settings anytime by clicking “Cookie Settings” in the website footer.

6.2 Browser Settings

You can manage cookies directly through your browser:

  • Google Chrome: Settings → Privacy and security → Cookies and other site data
  • Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

Note: Disabling all cookies may limit or prevent the use of certain features on our Platform.

6.3 Mobile Device Settings

On mobile devices you can adjust tracking preferences in your system settings:

  • iOS: Settings → Privacy → Tracking → Allow Apps to Request to Track
  • Android: Settings → Google → Ads → Opt out of Ads Personalisation

7. Opting Out of Targeted Advertising

To reduce personalised advertising, you can use the following industry tools:

Opting out of targeted advertising does not mean you will see fewer ads — you will simply see less personalised ones.

8. Updates to This Cookies Policy

We may update this Cookies Policy from time to time. Significant changes will be notified via email or a prominent notice on the Platform. The last update was on 26 November 2024.

9. Contact Us

If you have any questions about our use of cookies, please contact:

Privacy Team
Orbitx Capital
Email: [email protected]
Phone: +90 242 962 0347
Address: Privacy Officer, Orbitx Capital, Büyükdere Caddesi No: 185, Levent, Beşiktaş, 34394 İstanbul, Türkiye

Your Choice Matters. At Orbitx Capital we respect your privacy and give you full control over cookie usage. You can adjust your preferences anytime, and we remain fully transparent about what we collect and why.




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